US insurer launches smartphone app video appraisal service for car claims

A personal lines insurer in the United States has launched a new video appraisal service for automobile insurance claims, which policyholders can use by means of the company’s mobile app for the iPhone or Android smartphones.


The service from Esurance, the direct-to-consumer personalized insurance firm owned by Allstate, allows shoppers to video chat in real-time with an Esurance appraiser to get their declare estimate immediately.

The new service is element of Esurance Mobile, the company’s free app.

According to Esurance, the support permits policyholders to “schedule a video appraisal at a hassle-free time for them, get an appraisal with out possessing to depart their vehicle in the store and get their harm estimate and payment on the spot.”

Throughout the appointment, the appraiser will present the claimant how and the place to video the harm. To use the support, the buyer need to have an open eligible declare, a great signal, a 4G LTE connection, and be capable to perform the appraisal in a effectively-lit area with accessibility about the total vehicle, in accordance to Esurance.

The firm says the new services eliminates the require for an appraiser to examine the vehicle in person, conserving the buyer the time of scheduling an appointment and waiting for payment processing for their declare.

Following the appraisal, an Esurance appraiser could send an electronic payment to settle the declare, which would be more rapidly than the standard procedure, the business says.

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