Esurance introduces video appraisal


The brand of esurance, which is owned by Northbrook-primarily based Allstate. (March 18, 2014)

Esurance, an arm of Northbrook-based mostly Allstate, has launched a new video characteristic on its mobile-phone app that permits policyholders to talk to appraisers in true time to get a harm estimate on the spot.

The brand, which sells most of its car insurance in excess of the Net, is generating the video appraisal attribute offered on its most recent model of Esurance Mobile. Shoppers with eligible car insurance claims could video chat with an Esurance appraiser making use of their iPhone or Android smartphones, getting rid of the need for an in-individual inspection.

It can also save the buyer the time of scheduling an appointment and waiting for payment method simply because the Esurance appraiser can send an electronic payment to settle the claim on the spot.

In the course of the video appointment, the appraiser will demonstrate the policyholder how and the place to video the damage.

The function is also offered to non-policyholders who have a claim with Esurance.

Final 12 months, Allstate launched QuickFoto Declare, which allows individuals to send smartphone pictures of their damaged vehicle to the insurer as a quicker way to settle claims.

Esurance did not say what “eligible” claims are, but beneath Allstate’s QuickFoto declare, policyholders who encounter much more than a minor accident nonetheless have to meet with an adjuster or fix store before acquiring an estimate.

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